home »
We're here to help. SmoothWall and its Authorized Partners provide a wide range of services to ensure our customers get the very best from SmoothWall products.
- Support from SmoothWall
If you need advice about using SmoothWall or have a problem, then an expert is only a phone call away. Our support engineers are experienced SmoothWall practitioners, they love SmoothWall almost as much as the developers, so you can be assured of the very best assistance from people who really care.
- Support from SmoothWall Partners
Being local to their customers, SmoothWall Reseller Partners can go beyond remote telephone and email support to provide on-site services including installation, consultancy, security analysis and penetration testing. Ask your local SmoothWall Reseller about their service and support plans.
- Frequently Asked Questions & Knowledge Base
Our FAQs provide answers to hundreds of questions about the installation, configuration, trouble-shooting, support and licensing of SmoothWall products.
The Knowledge Base is a collection of articles providing in-depth technical information. Foremost amongst these are the "How To" articles, describing how to configure SmoothWall products for "real world" scenarios, often to achieve inter-operation with other vendors' products.
- Submit a Support Ticket
You've read the FAQs/knowledgebase and still need help? Please Login to create a new support ticket.
- Manuals
Manuals for all current products in PDF format.
- Downloads
Additional tools, information and drivers.
- Training
Content summary, schedule and location information for customer and Reseller Partner training courses.
- Product Activation
SmoothWall products are normally supplied pre-activated with a Serial Number (License key). If for some reason you do not have a Serial Number, please consult your SmoothWall Reseller Partner, phone SmoothWall Support or submit an Activation Request.
- Hardware Compatibility Guide
SmoothWall products support virtually all commonly available makes and models of PC, motherboards, processors, network interface cards (NICs) and video cards. This guide should be consulted when selecting other hardware, including DSL modems and non-IDE disk systems.
- Product Updates
Product updates are provided free of charge for the life of all supported SmoothWall products.
- Blocklist Addition/Removal
Submit sites, URLs or IP addresses for addition or removal from the standard SmoothWall supplied blocklists.
- Glossary
A useful glossary of Internet and network security terminology.
- Terms and Conditions
All support from SmoothWall is supplied subject to our standard Terms and Conditions of Business.
|
|
